Planet Fitness Charged People Its Yearly Fee Even Though the Gym Was Closed for Months

Based on Planet Health’ FAQ web page on its web site, with a purpose to have entry to the health club amenities, there’s an annual cost of $39 that “goes in direction of membership upkeep and maintenance.” This charge is due yearly and for lots of people, that point of the 12 months occurred July 1, 2020. The cost is not normally a shock to most individuals — they know they’ve a health club membership, in any case — however the cost got here as a shock to many this 12 months, and it is brought about an enormous uproar on Twitter. 

Everyone knows there is a worldwide pandemic proper now, and with it got here the closure of many companies as we have been urged to bodily distance. Gyms throughout the nation have been closed, and based on Planet Health’ FAQ web page, throughout that point, gym-goers weren’t charged their charges. 

“Whereas our areas are at the moment closed, we’ve proactively frozen all memberships in your behalf,” the customer support web page reads. “You’ll not be charged any charges till your membership reopens. Whereas we hate to see you cancel your membership, you’ll be able to ship an authorized letter to your own home membership requesting to cancel. In any other case, please contact our member providers division with questions on your membership.” 

However on July 1, folks noticed the $39 faraway from their checking account, having zero concept why it was eliminated since their health club had been closed for a number of months. Apparently, Planet Health charged $39 to everybody who did not pay their membership charges over the few months. Why? The corporate considers their gyms open now—however there was no heads up that the corporate can be charging folks. 

After being requested about it on Twitter, the official account tweeted again, “In contrast to month-to-month membership dues, the annual charge just isn’t deferred throughout a membership freeze. The date by which you should pay your annual charge will revert again to its unique date. Please contact your own home membership immediately for any questions or issues associated to billing.”

As many mentioned on Twitter, that they had tried to cancel their memberships main as much as this month, however with nobody answering the telephones and their native gyms closed, it was unattainable to get ahold of anybody. 

“Truthfully tried to name @PlanetFitness to cancel three months in the past. I used to be unable to cancel over the telephone, needed to cancel within the health club (which was closed) and now they cost $40 membership charge. Please repair it, you’re not doing proper by the purchasers!” one disgruntled individual wrote.