It is the beginning of the month which suggests a whole lot of issues for folks paying their very own payments. It is payday for some folks, and for most individuals it is the day the place all our payments are due. We have now to pay hire, automobile insurance coverage, and for a considerable amount of folks, right now meant a shock Planet Health cost. These upset folks took to Twitter and requested, “Why did Planet Health cost me $39?” And, oh boy, the reply bought folks fired up.
So, why did Planet Health cost you $39?
Based on Planet Health’ FAQ web page on its web site, with a purpose to have entry to the health club amenities, there’s an annual cost of $39 that “goes in direction of membership upkeep and maintenance.” This charge is due yearly and for lots of people, that point of the 12 months occurred July 1, 2020. The cost is not normally a shock to most individuals — they know they’ve a health club membership, in any case — however the cost got here as a shock to many this 12 months, and it is brought about an enormous uproar on Twitter.
Everyone knows there is a worldwide pandemic proper now, and with it got here the closure of many companies as we have been urged to bodily distance. Gyms throughout the nation have been closed, and based on Planet Health’ FAQ web page, throughout that point, gym-goers weren’t charged their charges.
“Whereas our areas are at the moment closed, we’ve proactively frozen all memberships in your behalf,” the customer support web page reads. “You’ll not be charged any charges till your membership reopens. Whereas we hate to see you cancel your membership, you’ll be able to ship an authorized letter to your own home membership requesting to cancel. In any other case, please contact our member providers division with questions on your membership.”
However on July 1, folks noticed the $39 faraway from their checking account, having zero concept why it was eliminated since their health club had been closed for a number of months. Apparently, Planet Health charged $39 to everybody who did not pay their membership charges over the few months. Why? The corporate considers their gyms open now—however there was no heads up that the corporate can be charging folks.
After being requested about it on Twitter, the official account tweeted again, “In contrast to month-to-month membership dues, the annual charge just isn’t deferred throughout a membership freeze. The date by which you should pay your annual charge will revert again to its unique date. Please contact your own home membership immediately for any questions or issues associated to billing.”
@PlanetFitness YALL KNOW YOURE DEAD ASS WRONG FOR TAKING MEMBERSHIP FEES WHEN ITS A DAMN PANDEMIC AND PEOPLE ARE NOT GOING TO THE GYM RIGHT NOW! THEN I SAY OK CANCEL IT BECAUSE I DIDNT NOTICE THE MONEY COME OUT LAST MONTH AND YOUR REPS TELL ME THERES NO REFUND EVEN IF I CANCEL!
— Shalaaaa ❤️️😊 (@keepinupwit_sha) July 1, 2020
@PlanetFitness nonetheless awaiting a response from you all. There’s a pandemic happening, persons are staying dwelling and nonetheless you have got the nerve to cost membership renewals in full? A lot of your clients tried cancelling months in the past, your web site didn’t enable it. Please reply
— Staying vigilant (@MatthewGillie16) July 1, 2020
As many mentioned on Twitter, that they had tried to cancel their memberships main as much as this month, however with nobody answering the telephones and their native gyms closed, it was unattainable to get ahold of anybody.
Hey, Jordan! That cost can be the annual charge that goes in direction of membership upkeep and maintenance. Info on that is detailed within the signed membership settlement. Please contact your own home membership for any questions or issues associated to billing. Thanks! -Hayley
— Planet Health (@PlanetFitness) July 1, 2020
“Truthfully tried to name @PlanetFitness to cancel three months in the past. I used to be unable to cancel over the telephone, needed to cancel within the health club (which was closed) and now they cost $40 membership charge. Please repair it, you’re not doing proper by the purchasers!” one disgruntled individual wrote.
Truthfully tried to name @PlanetFitness to cancel three months in the past. I used to be unable to cancel over the telephone, needed to cancel within the health club (which was closed) and now they cost $40 membership charge. Please repair it, you’re not doing proper by the purchasers!
— Staying vigilant (@MatthewGillie16) July 1, 2020
@PlanetFitness the way you gonna cost me an annual charge in the midst of pandemic when Im not working. $41.73 once you guys had closed for three or four months. Y’all what’s unsuitable with America right now. SHAME , SHAME , SHAME ON ALL OF YOU.
— Steevy Marvel Foxx (@steevyfoxxx) July 1, 2020
How planet health gonna cost me $41 like we weren’t closed final month … bitch take your $25 and go not $41
— syd 🐛 (@commonjit2) July 1, 2020
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