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United Way’s COVID hot line already getting heavy use in NE Ohio



The quantity permits Cuyahoga County seniors to name in for info and sources they should determine close by COVID-19 vaccine suppliers.

CLEVELAND — In simply eight days, the United Approach of Better Cleveland’s 2-1-1 coronavirus assist line has helped 1000’s reduce by way of the chaos relating to the COVID-19 vaccine.

With the intention to assist Cuyahoga County’s seniors with the method of registering to obtain their vaccine, the county partnered with the United Solution to broaden its 2-1-1 HelpLink. The HelpLink began on Jan. 25 and permits Cuyahoga County seniors to name in for info and sources they should determine close by COVID-19 vaccine suppliers by calling 2-1-1.

Director of the Better Cleveland 2-1-1 HelpLink Franco Formichelli says in eight enterprise days, greater than 9,000 Northeast Ohio residents have known as asking for help concerning the coronavirus vaccine. By way of extra funding offered by Cuyahoga County and United Approach, HelpLink additionally added 15 short-term workers members to work intently with callers over the subsequent 9 weeks to find out there vaccine suppliers close to their zip code, in addition to decide extra documentation or necessities essential to register to obtain the vaccination.

“On day one it was over an hour earlier than we might get to any person,” Formichelli informed 3News. “Over the past 5 six days, it has been below a minute or so.”

He says the highest three questions embrace:

  1. Are you able to assist me register for the vaccine?
  2. I’ve already registered however I haven’t heard again, now what?
  3. Who’s eligible for the vaccine?


Formichelli says the decision heart is busiest on Monday mornings as a result of that’s when vaccine appointments open. By the afternoon, fewer individuals name as a result of there are fewer appointments open because the vaccines go so rapidly. Formichelli added the present demand far outweighs the availability, so endurance is necessary.

“However we nonetheless have some on the market and I do know Drug Mart is a very good one they usually appear to be taking all registrations, which I am positive they’re prioritizing by age,” he stated.

In some circumstances, the navigators have been in a position to get these in group 1A and 1B registered and vaccinated on the identical day they name. Whereas coronavirus vaccines are high of thoughts for thus many, the helpline can be busy answering different wants due to the pandemic. The highest 5 wants embrace:

  1. Housing/meal help
  2. Utility help
  3. Meals/meal help
  4. Particular person Household and Group Assist
  5. Revenue Assist/Help

 2-1-1 HelpLink is a free and confidential service out there to deal with calls from those that want help with a whole bunch of sources, together with meals and meal help, shelter or rental help, utility help and extra. By way of 2-1-1’s devoted line, COVID-19 vaccination info is on the market Monday by way of Friday from eight a.m.–four p.m.

They’re additionally providing a “Name Again” possibility, through which callers can choose if they need to not wait on maintain however preserve their place in line. A navigator will name callers again when it’s their flip.



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